Frequently Asked Questions
You can reach us via email, or by submitting a support ticket through the Help Center.
We usually respond within 6–24 hours on working days (Monday to Saturday), between 10 AM and 7 PM, excluding Sundays and National Holidays.
Submit a ticket with both transaction IDs. We will verify and refund the duplicate amount.
Please wait for 5–10 minutes. If the course still does not activate, share your receipt for manual activation.
Your EMI status usually syncs automatically. If it remains pending, share your loan reference number for manual verification.
A full refund may be requested within 30 days of purchase, subject to our standard refund guidelines.
Once approved, refunds are typically credited to the original payment method within 5 - 7 business days.
Submit a ticket with your payment details, and our team will generate or update your invoice.
Use the “Forgot Password” option. If the problem persists, raise a ticket with your registered email/phone.
Clear cache, update your browser/app, and check your connection. If unresolved, submit screenshots for faster support.
This may happen due to pending payments or system sync issues. Contact support to re-check your access.
Share your session logs or pending queries — we will escalate it to priority support immediately.
Go to account settings. If you’re unable to update, contact support for verification and manual update.
Yes, all personal and payment data is encrypted and handled with strict security protocols.
Submit a ticket from your registered email requesting account closure. After verification, your account will be permanently deleted.